🏒 The Neutral Zone Support

How do I subscribe to Premium?

Open the app and go to the Profile tab. Tap "Upgrade to Premium" to see subscription options:

• Monthly: $1.99/month
• Yearly: $9.99/year (Best Value - Save 58%!)

How do I cancel my subscription?

1. Open the Settings app on your iPhone/iPad
2. Tap your name at the top
3. Tap Subscriptions
4. Find "The Neutral Zone" and tap it
5. Tap Cancel Subscription

Note: You'll retain access until the end of your current billing period.

How do I restore my purchase?

If you reinstalled the app or got a new device:

1. Open the app
2. Go to the Profile tab
3. Tap Restore Purchases
4. Sign in with the same Apple ID you used to purchase

What's included with Premium?

Premium membership includes:

• ✅ All offensive and defensive position guides
• ✅ Complete faceoff technique library
• ✅ Full video training library
• ✅ Community forum access
• ✅ Complete referee signals guide
• ✅ Ad-free experience
• ✅ Priority support

Can I use the app offline?

Yes! Most content is available offline after it's been downloaded. Videos require an internet connection for initial viewing but can be accessed offline if cached.

The forum isn't working properly

If you're having trouble with forum navigation:

• Make sure you're running the latest version of the app
• Try force-closing and reopening the app
• Check your internet connection
• If the issue persists, contact support

Videos won't play

If videos aren't loading:

• Check your internet connection
• Make sure you have a Premium subscription
• Try restarting the app
• Some videos are hosted on YouTube - make sure YouTube isn't blocked on your network

I found a bug!

We appreciate bug reports! Please email us at support@theneutralzone.app with:

• Description of the issue
• Steps to reproduce it
• Your device model and iOS version
• Screenshots if possible

Do you offer refunds?

All purchases are processed through Apple's App Store. For refund requests:

1. Go to reportaproblem.apple.com
2. Sign in with your Apple ID
3. Find your purchase
4. Click "Report a Problem"
5. Follow Apple's refund process

Note: Refund decisions are made by Apple, not us.

Is my data private and secure?

Yes! We take your privacy seriously:

• We never sell your data
• All data is encrypted
• Payment info is handled securely by Apple (we never see it)
• Read our full Privacy Policy